Chapter 291 idles is also idling!( Makes up owes) 第291章闲着也是闲着！(补欠更) : The broad knowledge human affairs rests the opens the mouth, before vertical meeting person, only nods. 正所谓:广知世事休开口,纵会人前只点头。 If even/including Touju does not select, is not entire life angry also not worried. 假若连头俱不点,一生无恼亦无愁。 Facing the customer service so-called words, Zhou resolute does not believe, what investigates, again your investigates also because my suit did change directly inadequately? 面对客服所谓的话,周毅根本不会相信,什么调查不调查,你们这再调查难道还会因为我的一个投诉直接改了不成？ Before Zhou resolute , is not quite clear, the operation such shows of these video platforms, seriously already to gain to resort to all means. 只是周毅之前还不太清楚,这些视频平台的操作会这么骚,当真是已经为了盈利不择手段了。 Before without opening member, you told that „opens the member first to look”, after opening the member, said „payment advanced selection and broadcast”, then here had the issue, if opened the member also to need „payment advanced selection and broadcast”, where that opened the significance that the member first looked. 没开会员之前,跟你说“开会员抢先看”,开了会员后又说“付费超前点播”,那么这里就有问题了,如果开了会员还需要“付费超前点播”,那开会员抢先看的意义又在哪里呢。 In Zhou resolute not too clear this concrete legal liability is anything, he is pure with a vision of consumer, does this definitely is incorrect. 周毅不太清楚这里面具体的法律责任是什么,他只是单纯以一个消费者的眼光来看,这样做肯定是不对的。 Front that perhaps is the false propaganda, then surface that must result in the selection and broadcast the front content, can look at the following content, this obviously violated the option of consumer very much. 前面那个或许是虚假宣传,而后面那个,必须得点播了前面的内容,才可以看后面的内容,这很明显侵犯了消费者的选择权吧。 ...... He is not quite probably clear. 大概……他也不太清楚。 This matter is actually not the specially serious important matter, regarding present Zhou resolute, let alone three dollars, 30, a 300 volume can take. 这个事其实也不是什么特别严重的大事,对于现在的周毅来说,别说三块钱,三十块,三百块一集都能拿出来。 But this is really not the issue of money! 但这真不是钱的问题！ However since your customer service must reply, I first just wait. 不过你客服既然要回复,那我就先等着吧。 The imperial capital, strange technical Co. , Ltd., outsourceed the customer service team, customer service Li Xiaoni just ended a telephone conversation, the expression on face was extremely numb. 帝都,奇异科技有限公司,外包客服团队,客服李晓妮刚刚结束了一次通话,脸上的表情极其麻木。 Regarding many Internet companies, customer service occupation is to undertake the consumer negativity trash can, unveils all sorts of services that regarding the company, has the issue, the company was actually clear compared with anyone. 对于很多的互联网公司,客服这个职业就是承担消费者负面情绪的垃圾桶,对于公司推出的种种服务,有没有问题,公司其实比谁都清楚。 On for example the payment advanced selection and broadcast of present, had in the foundation of member also to pay expenses, the company does not know that the consumer will have a fit of bad temper? 就比如现在的这个付费超前点播,有了会员的基础上还要进行付费,公司难道不知道消费者会炸毛？ Naturally knows, but they did that. 当然知道,但是他们还是这么做了。 The suit, the casual suit, the customer service does this work, since has implemented the service of this payment advanced selection and broadcast, customer service team here work load increases sharply. 投诉嘛,随便投诉,客服就是做这个工作的,自从实施这个付费超前点播的服务以来,客服团队这里的工作量激增。 Each consumer is thinking looks for the customer service to solve the problem, but is very regrettable, the customer service could not solve the problem. 每一个消费者都想着找客服解决问题,但是很遗憾,客服解决不了问题。 Because the stipulation of company is this, let alone they were only an outsourcing team. 因为公司的规定就是这样,别说她们只是一个外包团队了。 But at present regarding the situation of suit payment advanced selection and broadcast, the company has established one set of flow, the essence, only then a character, drags! 而目前对于投诉付费超前点播的情况,公司早已经设置了一套流程,内核只有一个字,拖！ In any case this soap opera and other heat degree in the past, will cancel the payment advanced selection and broadcast, when the time comes is the member first looks as before, drags, that share air/Qi of everyone heart did not have, was all right. 反正这电视剧等热度过去后,就会把付费超前点播取消,到时候依旧是会员抢先看,拖过去,大家心头的那股子气没了,也就没事了。 When the time comes adopts the payment advanced selection and broadcast on the next hot play again, does not have any issue. 到时候再在下一部热剧上面采取付费超前点播,没有任何问题。 The business, the you sentiment I hope, you do not want to spend, after that can wait, looks. 买卖嘛,伱情我愿,你们不想花钱,那可以等以后再看。 Therefore, regarding the Zhou resolute suit, Li Xiaoni has not taken any measure, because other suit personnel are also this. 因此,对于周毅的投诉,李晓妮没有采取任何措施,因为其他的投诉人员也都是这样。 Has the idea from beforehand degree that next best Later Zhou Dynasty resolute, facing the Internet company time, he will not be divided into the video generally high and low. 从之前程度那次之后周毅就已经有了想法,面对互联网公司的时候,他一般不会把视频分成上下。 You do not draw support from the public opinion, I do not draw support absolutely, am and you am earnest as average person. 你不借助舆论,那我绝对也不借助,就是要以一个普通人的身份和你较真。 Therefore now these account number anything, register with parents' mobile number. 所以现在这些账号什么的,都是用父母的手机号注册的。 Li Xiaoni has a look around colleague, asked: „You today how many?” 李晓妮看看旁边的同事,问道:“你今天多少个？” „I, I forget many today, scolded me there quite a while, that this stipulation is not I decides.” The colleagues spit the mortise in side. “我啊,我今天都忘了多少个了,在那里骂了我半天,那这规定又不是我定的。”同事在旁边吐槽道。 Payment advanced selection and broadcast thing, was really denounced too. 付费超前点播这个东西,真的被诟病太多了。 All are natures such, after five working days can have the result, that will definitely not have. 一切都是这么的自然,至于说五个工作日后会不会有结果,那肯定不会有。 In any case you just wait. 反正你就等着吧。 Also was one day passed, Zhou thought that was too bored, company hiring routinely, development routinely, the community was so also quiet, no one jumped to bicker with him, making him not adapt extremely. 又是一天过去了,周某人却觉得太无聊了,公司按部就班的招人,按部就班的发展,小区也那么平静,都没人跳出来和他抬杠,让他极其不适应。 Finally today is idling the bored everywhere chaotic revolutions, arrived at side Dazhuang the law firm. 结果今天闲着无聊到处乱转,又来到了方大状的律所。 Came, then thinks, previous that felt relieved eats to insure anything's thing, the words that platform customer service and spoke also record! 来都来了,然后就想起来,上次那个放心吃保险什么的玩意,那个平台客服和自己说的话还记着呢！ At that time probably is also thinking said the provision did not change the provision to us, Zhou counted on the fingers, today is an auspicious day, the suitable prosecution, did we put in order simply? 当时好像还想着说条款不对咱们就改条款,周某人掐指一算,今天是个好日子,宜起诉,索性咱就整起来？ Goes ahead, Guangming District Court had the day not to go, Judge Li they decided thinks of himself extremely, therefore can also talk about old days. 说干就干,光明区法院都有日子没去了,想必李法官他们定是极其想念自己,所以也可以去叙叙旧嘛。 The building, came to side Dazhuang the office all the way quickly, pushes the door to go, saw that the week just chatted anything with side Dazhuang joyfully probably. 一路上楼,很快来到了方大状的办公室,推门进去,就看到周欣然好像刚刚和方大状聊完什么。 „What's wrong the week vegetable/dish...... joyfully, wasn't being on intimate terms smooth yesterday?” “咋样啊周菜……欣然,昨天相亲顺利不？” In the room three people, everyone understood what is heard, this being on intimate terms is not smooth, asked did not have in the same place does not have, but was the opposite party goes not to have! 房间里就仨人,大家都听明白了,这相亲顺利不,问的不是有在一起没,而是对方进去没！ Really, the week obviously understood joyfully very much, white, the facial expression a little naturally did not say: „He boasted to blow fiercely, therefore I later went to the tax bureau......” 果然,周欣然很明显听懂了,白了一眼,神情有点不自然道:“他吹牛吹得太厉害了,于是我之后去了趟税务局……” Worthily is you! 得,不愧是你啊！ „How you came, yesterday hadn't you chatted enough?” Zhou Xinran asked. “你咋又来了,昨天你俩还没聊够？”周欣然反问道。 „Hi, this did not think that today the weather is good, is an auspicious day, goes to sue to play simply.” “嗨,这不是觉得今天天气不错,是个好日子,索性就去起个诉玩玩嘛。” Has to sue...... to play? 起个诉……玩玩？ Zhou Cainiao god, the bonus is she thought again Zhou resolute was unable to move own mood, this little while also a little compels ignorant, because thought that the weather good is an auspicious day, therefore has to sue to play? 周菜鸟再次愣神,饶是她觉得周毅已经无法撩动自己的情绪了,这会儿也有点懵逼,就因为觉得天气不错是个好日子,所以就起个诉玩玩？ „Who annoyed you?” Zhou Xinran rushes to ask. “又有谁惹你了？”周欣然赶忙问道。 „Actually they had not said that annoys me, is mainly I thinks them not pleasing to the eyes......” “其实他们也没有说惹我吧,主要是我看他们不顺眼……” The mood was such mood, the business has compensated to arrive, moreover was started to reorganize by the market regulation department , that big hotel does not start to be reorganized now. 情绪就是这么个情绪,商家已经赔偿到位了,而且也被市场监管部门开始整改,哦不,那一大片的饭店现在都开始被整改了。 Therefore this matter and market regulation department had not actually related, but the platform stipulated that this thing, jokes aside, his Zhou resolute could not get used to seeing! 所以这件事和市场监管部门其实没关系了,但是平台规定这个东西,说真的,他周毅就是看不惯！ Solely is not the small blue so-called platform stipulation, the platform of GE stipulated, and these so-called stipulations of other Internet companies, or can be said as the form provision, cannot get used to seeing. 不单单是小蓝的所谓平台规定,还有奇异公司的平台规定,以及其他互联网公司的这些所谓规定,或者可以说是格式条款,都看不惯。 Taking advantage of this by the head, ended imposed many stipulations on you. 一个个的都借着这个由头,完了给你强加很多的规定。 The user in landing will not basically look these typefaces are very small, moreover bad and long form provision. 偏偏呢,用户在登陆的时候基本上是不会看那些字体很小,而且又臭又长的格式条款的。 Here was difference between so-called law word French and logical expression. 这里就是所谓法言法语和人话之间的区别了。 Legal term, if has not experienced the related education specially, looked that two words have nothing, but looks at these obscure legal provisions, some feelings, tread these characters of horse I to know, cannot understand on mother...... 法律用语,如果不是专门经历过相关教育的,看一个两个词没什么,但是看那些晦涩的法律条款,就有种感觉,踏马的这些字我都认识,就尼玛看不懂…… But cannot say that does not understand completely, must ponder over at heart quite a while can a little feel. 但也不能说是完全不懂,得在心里琢磨半天才能有点感觉。 But you need to register must click on me to agree that this is the place that many Internet companies display, you looked that you agreed that you added a hammer. 而你需要登录就必须点击我同意,那这就是很多互联网公司发挥的地方,你看你都同意了,那你还说个锤子。 Regarding because provision's issue conducts to break off with the Internet platform again pulls, that few individuals are really willing to do. 至于说因为条款本身的问题再和互联网平台进行掰扯,那真的没几个人愿意做。 Did a thankless job, won no money. 吃力不讨好,赢了都没什么钱。 Therefore Zhou resolute then felt, this matter he can do, the wet weather hits the child in any case, idles is also idling. 所以周毅便觉得,这事他可以来做,反正下雨天打孩子,闲着也是闲着呗。 „Therefore, because the opposite party said that is the platform stipulated that you must sue them to confirm certain provisions are invalid? The business gave you to compensate.” “所以,就因为对方说那是平台规定,你就要起诉他们确认某些条款无效？商家都给你赔偿了吧。” Zhou Xinran looks at Zhou resolute the look like looking at a anomaly. 周欣然看着周毅的眼神如同看着一个变态。 Zhou spreads to let go saying: „Has what issue? They said that is the platform stipulated that I feel looks unpleasing to the eyes, therefore sues, this and business are not related, one yard normalizing code.” 周某人摊摊手道:“难道有什么问题吗？他们说是平台规定,我觉得看不顺眼,所以起诉,这和商家没关系,一码归一码。” „Joyfully, Zhou resolute said is very right!” side Dazhuang who bends over one's desk the work lifted the head. “欣然,周毅说的很对！”伏案工作的方大状抬起了头。 „We do the legal work, takes one yard normalizing code, before Zhou resolute said that ate meal to eat the fly, that was the issue of business, therefore looked for the business directly, but now, the provision has the issue, that definitely was the levelling stage, this and has the business lost money are not related.” “我们做法律工作的,就要一码归一码,之前周毅说吃饭吃出了苍蝇,那是商家的问题,所以直接找商家,而现在,条款有问题,那肯定是找平台了,这和商家赔没赔钱没关系的。” Zhou Xinran nods, the principle truly is such principle. 周欣然点点头,理确实是这么个理。 These two anomalies are willing to do this doing a thankless job work, that is casual they to go. 这俩变态愿意做这种吃力不讨好的工作,那随便他们去吧。 Zhou resolute has started with side Dazhuang. 周毅这边和方大状已经开始了。 „Small blue, you and other their materials, joyfully, you write a petition of appeal, I come to see their provisions, did not find, here, said when is having the dispute, the consumer must directly relate the insurance.” “小蓝是吧,你等我查查他们的资料,欣然,你去写份起诉状,我来看他们的条款,唔找到了,就这里,说是在发生争议之时,消费者应当直接联系保险。” Zhou resolute and week are joyfully dumbfounded, look that put on airs to look for side Dazhuang probably, had a look again that used merely for three seconds, you also dare saying that you do look presently? 周毅和周欣然目瞪口呆,看着装模作样好像找了一下的方大状,再看看那仅仅用了三秒的时间,你还敢说你是现找的？ Your this distinct has passed through to prepare to feed! 你这分明早已经准备好了吧喂！ side Dazhuang has certainly prepared, in the notebook records the content may be many, is similar to this type „overlord provision” the thing, that recorded a big pile. 方大状当然早就准备好了,笔记本上记着的内容可不少,类似于这种“霸王条款”的东西,那更是记了一大堆。 But he will not say the content on notebook. 只不过他不会将笔记本上的内容说出来。 Because must have the appropriate case to be good. 因为必须要有合适的案例才行。 „side Dazhuang does, what reason we use to sue?” The Zhou resolute opens the mouth asked. “方大状,那我们用什么理由来起诉呢？”周毅开口问道。 „Simple, provides a form provision side to relieve its responsibility, aggravates the opposite party responsibility, removes the opposite party main right, this/should provision is invalid!” “简单,提供格式条款一方免除其责任,加重对方责任,排除对方主要权利的,该条款无效！” Then side Dazhuang started the explanation, the consumer has the independent option, I can choose after the issue directly conducts docking with your insurances, but similarly, I can also not elect, I can also directly conduct docking with the business. 接着方大状开始了解释,消费者是有自主选择权的,我可以选择在问题发生后和你们的保险直接进行对接,但是同样,我也可以不选,我也可以直接和商家进行对接。 This is a consumer very important right! 这是消费者很重要的一项权利！ Here, possibly seemingly said that this right has no importance, but places in other case, that was different. 在这里,可能看起来说这个权利没什么重要性,但是放在别的案例里,那就不一样了。 Gives an example simply, you carefully look at the form provisions of many company, it after giving rise to problem, when walks the legal way jurisdiction, there is a corresponding stipulation. 简单举个例子,你仔细看很多公司的格式条款,其对于发生问题之后,如果走法律途径之时的管辖,也有相应的规定。 Generally speaking, will agree to say in the provision, must choose the court in company location, in other words, agreed the jurisdiction court in the way of form provision directly. 一般来说,都会在条款里约定说,必须选择公司所在地的法院,也就是说,直接以格式条款的方式约定了管辖的法院。 Why this is, to let your consumer feels to give way before difficulties, because of many cases, oneself in the thousand li (500 km) beyond ten thousand li (0.5 km), you must bring a lawsuit to the company location, that is very difficult. 这是为什么,为的是让你消费者觉得知难而退,因为很多的案例,本人都是在千里万里之外的,你要去往公司所在地打官司,那本身就很困难。 Not to mention their local area...... in this, some companies did most certainly. 更不用说他们本地了……这里面,有的公司做的最绝。 This plans, raises your prosecution cost resourcefully, making you give up legal way road. 这就是算计,想方设法地加高你的起诉成本,让你放弃法律途径这条路。 However some legal stipulations, have the jurisdiction after dispute, can choose the company location court, can choose the litigant location court, has the Internet court to choose! 但是法律更有规定,发生纠纷后的管辖,可以选择公司所在地法院,也可以选择当事人所在地法院,更有互联网法院可以选择！ You said that this option is important. 你说这个选择权重不重要呢。 The opposite party do that if you are earnest, either goes to others domains, either you must first conduct suing of jurisdiction objection, earnest, is never that good earnest. 对方这么做,你如果想较真,要么去人家的地盘,要么你得先进行管辖异议之诉,较真,从来不是那么好较真的。 Those words, do not think that many rights of consumer are useless, no, is very useful, but many people do not have the time not to have the energy to go to this. 还是那句话,不要觉得消费者的很多权利都没用,不,都很有用,只是很多人没时间没精力去较这个真。 But the high ground of right, you, if gave up, will be seized by these companies naturally, slowly, they were familiar with do that. 而权利的高地,你要是放弃了,自然而然就会被那些公司所占领,慢慢地,他们都习惯这么做了。 Therefore meets earnestly, will think that is the thorn head! 所以遇到较真的,才会觉得那就是个刺头！ „This case's difficulty is not big.” side Dazhuang continues to say. “这个案子本身的难度没那么大。”方大状继续说道。 Zhou resolute has not spoken, was side Dazhuang can say, probably many cases were very simple in his mouth, but actually, this case, on the court, some are the wrangling places. 周毅没说话,也就是方大状能这么说,好像很多案子在他嘴里都很简单,但其实吧,这种案子,上了法院,有的是扯皮的地方。 Is good is very fond of playing jokes because of the evidence, the form provision there, that is the direct evidence. 好在证据很好弄,格式条款就在那里,那就是直接的证据。 The enterprise legal person and natural person are different, to sue, the information of enterprise is very good to check, particularly regarding side Dazhuang. 企业法人和自然人不一样,要想起诉,企业的信息很好查,尤其是对于方大状来说。 Does not seem like the natural person, if not know that status information, that is really troubles. 不像是自然人,如果不知道身份信息了,那是真的麻烦。 Used merely for three hours, side Dazhuang prepared the material, the petition of appeal, waited for the corresponding evidence material, then directly soared Guangming District Court with Zhou resolute. 仅仅用了三个小时,方大状就准备好材料了,起诉状,等等相应的证据材料,然后便和周毅直奔光明区法院。 Arrived the court entrance, stopped as usual the car(riage), Zhou resolute looks at this familiar big way: „This had the day not to come, but also a little thought strangely.” 到了法院门口,照旧把车停好,周毅看着这熟悉的大门道:“这有日子没来了,还有点怪想的。” My dear friend who side passed by listened to this saying to speed up the footsteps directly, wants to come to the court, who idled is being all right to do to come to the court. 旁边路过的仁兄听了这话直接加快了脚步,想来法院,谁闲着没事干想来法院。 No matter he, first puts on record. 不管他,先去立案。 Two people same are domineering and tyrannical like the crab, entered the front door of court, ran upon directly Li Xusheng who wears the judge robe. 两人如同螃蟹一样横行霸道,就那么进了法院的大门,迎头就撞上了穿着法官袍的李虚生。 „Judge Li, morning!” Zhou greeted directly. “诶李法官,早啊！”周某人直接打招呼道。 Just examined a case hungrily, the belly cluck, because got up early, but center spiritual not good Judge Li looked outside to be located in the Sun, the corners of the mouth twitched. 刚刚审完了一个案子,肚子饿的咕咕叫,因为起得太早而精神不太好的李法官看了看外面位于正中的大太阳,嘴角抽搐了一下。 „Early...... your was not, came?” “不早了……你俩这是,来了？” „Came.” “来了。” „Case...... many not?” “案子……多不？” „This you could rest assured that one, one.” “这你放心,就一个,就一个。” Zhou resolute was saying at heart, temporarily. 周毅在心里说道,暂时。 „That is good!” Li Xusheng felt relieved, he is really afraid this fellow to come large-scale lawsuit a time. “那就好！”李虚生放下心来,他是真的害怕这家伙又来一次大规模诉讼。 The Jingnan colleagues crisp were arrived crisply, but heard after the previous that matter ended, two old entered the hospital directly...... 荆南市的同僚们爽是爽到了,但是听说在上次那事完了之后,有俩年纪大的直接进了医院…… He also wants to live for several years. 他还想多活几年呢。 This little while wears the judge robe, therefore is not suitable to speak much, therefore Li void/false lived entered inside quickly, Zhou resolute two people went to the case-filing chamber. 这会儿穿着法官袍,所以不适合多说话,于是李虚生很快进了里面,周毅两人则去了立案庭。 Because is side Dazhuang comes personally, therefore the speed is quick. 因为是方大状亲自来的,所以速度很快。 Inside staff received the material, then cannot help but flexure scratched the head, should say that worthily was the lawsuit that side Dazhuang filed, this case, he was speechless. 里面的工作人员接过材料,然后不由自主地挠了挠头,该说不愧是方大状打的官司嘛,这案子,他无话可说。 This is like the property right to know, is that no income, moreover you pay various costs the cases, won, is the ordinary people profits, moreover many people also not necessarily read your good. 这就跟物业知情权一样,都是那种没什么收益,而且还得你付出各种成本的案子,赢了,也是普罗大众受益,而且很多人还不一定念你的好。 They will also think that you do the unnecessary, move unnecessarily. 他们还会觉得你这是脱了裤子放屁,多此一举。 „Examination does not have the issue, then I give you now the notice of case registration!” “审查没问题,然后我现在给您立案通知书！” Yesterday fell asleep... Therefore first made up owing that two chapters complied with yesterday to say again. Thank 0310 smile , hitting of another new big brother enjoyed, thanks. 昨天睡着了。。。所以先补两章昨天答应的欠更再说。感谢0310笑容、,又一个新手大哥的打赏,谢谢。 Replied while convenient, many people said that if not know that status information of opposite party does not have the means to sue, here you could rest assured that has the means that moreover the means are many, here said means simply, had heard a thing, before calling sued , the investigation command, you sued, did not know these status information, but you can go to the court case-filing chamber to put on record in the same old way, at this time, because your material was insufficient, will be returned, but the court will tell you to lack anything similarly one time, making you supplement, at this time the acting attorney can present the requisition, content that in your material individual of defect is unable to gain normally., Applied to investigate the command to the court, or you can also entrust the attorney to help you do this matter alone, because only then the attorney can do, set level the mentality, attorneys some were the means that they want to be successful compared with you. 顺便回答,有很多人说如果不知道对方的身份信息那没办法起诉,这里你放心,有办法,而且办法还不少,这里简单说一个办法,听说过一个东西吧,叫诉前调查令,你去起诉,不知道这些身份信息,但你照样可以去法院立案庭立案,这个时候,因为你的材料不足,会被打回来,但是法院同样会一次性告诉你缺少什么东西,让你补充,这个时候你的代理律师就可以递交申请书,就你材料里缺失的个人无法正常获取的内容,向法院申请调查令,或者你也可以单独委托律师帮你做这事,因为只有律师能做,放平心态,律师们有的是办法,他们比你更想做成功。 Other place is not quite clear, we in some people like before made this, probably an request probably was 300-400 appearances, very complex words were also 500, I also recorded am unclear. 别的地方不太清楚,像之前我们所里就有人做这个,好像一次委托大概是300-400的样子,很复杂的话也就是五百块吧,我也记不清了。 ( This chapter ends) (本章完)